How can we help?

Tell us what is happening and we’ll answer as soon as we can. You get a reference number and a private link to follow the conversation.

Never send passwords, card numbers or bank details in this form. Ringo support will never ask for them.

Your name

Business name

Phone (optional, with country code)

Country

What is it about?

How should we reply?

EmailPhone call

What happened?

Helpful: what you expected, what happened instead, the device and browser, and roughly when.

Why do we ask for these details?

Name, business and country tell us which account and which rules (language, invoices, opening hours) apply. Email or phone is only used to answer this request. Card-like numbers are masked automatically. Only Ringo support staff can open your details.

Quick answers

Do customers need to install an app?

No. The QR code or link opens the ticket in the phone’s browser. There’s nothing to install and no account to create.

Can the customer receive an alert while their phone is locked?

Often, but never guaranteed. If the guest turns on notifications, Ringo sends a web push when the order is ready. Android browsers such as Chrome can show it on the lock screen. On iPhone it only works after adding the ticket to the Home Screen (iOS 16.4 or later). Focus, Do Not Disturb, silent mode and battery settings can hold an alert back, so the ticket page always shows the current status too.

Does every QR ticket need to be linked to an order?

Yes, unless an integration does it automatically. Otherwise Ringo can’t know which order belongs to which phone. A ticket that isn’t linked can’t be marked ready.

Does Ringo work with our existing POS system?

You can start without one: staff link each ticket to its order with one tap. Direct POS connections are coming; tell us which system you use.

Or write to office@ringo-pickup.com

Developers

How can we help?

Thanks, your request has been received.